Return and Refund Policy

At Hero Market, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

Return Policy

Eligibility

Items must be returned within 30 days of receipt.
Products must be unused, unworn, and in the same condition as received.
Original packaging and tags must be intact.

Non-Returnable Items

Personal care items
Clearance items
Gift cards

Refund Process

Initiate Return: Contact our customer service team to initiate the return process.
Return Shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect.
Inspection: All returned items undergo inspection upon receipt.
Refund Issuance: Once approved, refunds are processed within 5-7 business days.
Refund Method: Refunds are issued to the original payment method used for purchase.

Exchanges

We offer exchanges for items of equal or lesser value. If you wish to exchange for an item of greater value, you will be responsible for paying the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will cover the cost of return shipping and send a replacement at no additional charge.

Questions?

If you have any questions about our return and refund policy, please don’t hesitate to contact our customer service team.

Note: This policy is subject to change. Please refer to our website for the most up-to-date information.